Return and Refund Policy

At Trailer Barn LLC, we want you to be completely satisfied with your purchase. If you are not happy with your item, we are here to help.

You have 30 days from the date of purchase (or date of delivery) to return an item for a refund or exchange. After 30 days, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must meet the following criteria: The item must be new and unopened, it must be in the original packaging and it must be in the same condition that you received it.
Easy Returns: Returning items to us is easy and our client support team will assist you.

To request a return, please email sales@trailerbarnllc.com with your order details, the reason for the return, and supporting photos or video of the product. Once your request is approved, a prepaid return shipping label will be emailed to you.
In-Store Return Method: To ensure the fastest processing of your return, all returns must be completed at our retail location 3307 NE 109th Ave, Vancouver, WA 98682, USA from 5:00 PM (GMT-8) Pacific Standard Time Monday to Friday
Freight Returns: For large equipment or trailers, you may ship the item back to us via freight. Please contact us at (+1) 509-289-4383/sales@trailerbarnllc.com to initiate a return authorization before shipping.
Once we receive your return, our team will inspect the product to confirm its condition. After approval, we will promptly process a full refund to your original payment method. A detailed refund receipt will be sent to the email address associated with your original order.

We believe in a transparent shopping experience:
Restocking Fee: There is a 0% restocking fee (No charge).
Return Shipping Cost: Since all returns are handled in-store, there are no shipping costs for the customer. If a special circumstance requires a mail-in return, we (the store) will cover the return shipping costs.

Once we receive and inspect your item in-store, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same item, contact us at sales@trailerbarnllc.com
We will need to verify first that it qualifies for an exchange and when approved, we will send out a return shipping label.
Restocking Fees: 0%

If you have any questions about our Return and Refund Policy, you can contact us;

CONTACT INFORMATION:

COMPANY NAME: Trailer Barn LLC